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4 Ways to Build Employee Confidence and Increase Engagement

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Employee engagement is a highly-talked-about topic. Everyone has their own ideas about what works. But whatever you think about employee engagement, you should know that confidence is important.

Employees with a healthy level of confidence can achieve new goals and develop bigger and better ideas. A staff that feels confident is more engaged and can be more productive. Unfortunately, just as confidence can be built, it also can fade away.

According to one workplace expert, the most common reason employees lose confidence is because of a bad relationship with the boss. Negative peer relationships at work can damage confidence, but since leaders play a critical part in an employee’s future, they have the greatest impact on confidence levels.

The good news is that employees’ confidence is something you can change and preserve, with a little influence.

Building Employee Confidence

So, how can leaders build and maintain confidence among the members of their team? There are several approaches, but here are four we’ve outlined for this blog:

  1. Uncover their strengths.It is important that employees are set up for success. Find out what their strengths are and then align their responsibilities with those talents for optimum results. For example, you may have a team member who doesn’t like to get into the details, but loves customer interaction. A good leader will recognize when a person is better suited for a different role and will realign that individual with a better fitting job.
  2. Help people get a win.Don’t assume people know you appreciate their work; tell them. It’s a nice reminder every once in a while, not to mention a simple motivator, especially if a respected leader in the organization is giving the recognition. Help your team members achieve success by allowing them to take the credit. If you have a new employee who is struggling in their role, sit with them and model desirable behavior to help them get a win. Do so by planting seeds of confidence and encouragement along the way. And remember, leaders can build or tear down team member’s confidence in a single moment.
  3. Embrace innovation.Your employees have wonderful ideas; encourage them to share. I started an initiative called the Paycom Innovation Awards. Although it’s always been a priority of mine to consistently recognize and encourage creative thinking, the awards offered extra incentive. Employees presented many ideas and were judged on a set of criteria. The very best took home a prize and, to this day, have their names etched on a plaque for everyone to admire.
  4. Embrace the whole person.There is more to people than meets the eye. Most employees have skills or talents that their job doesn’t require, but still could be valuable to the team. Find out what employees are passionate about doing and how they can use these skills at work. Focus on an individual’s personal talents as much as their professional skills and allow them to find ways to incorporate those strengths into their job. If you have a service team member who has a passion for writing, allow them to get involved in the company newsletter. This is a win-win scenario for the company as well as the team member.

Leaders who are committed to building their teams are far more successful in gaining the respect they desire. A respected leader backed by a confident team is the key to great results. Making a conscious effort to improve confidence among employees is a good investment. In fact, it could make a big difference in your organization’s long-term stability.


Stacey Pezold

by Stacey Pezold


Author Bio: Stacey Pezold serves as Paycom’s first Chief Learning Officer. Having joined the company in 2005, she worked her way up to such positions as Regional Manager, Director of Corporate Training, Executive Vice President of Operations and, most recently, Chief Operating Officer. A graduate of Oklahoma State University, she has more than 11 years of leadership and training experience.

Paid Family Leave Program

New York to Implement Nation’s Most Comprehensive Paid Family Leave Program

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New York to Implement Nation’s Most Comprehensive Paid Family Leave Program

Private employers in the state of New York will soon be required to provide up to 12 weeks of paid family leave. The new law will apply to all employees of employers covered by the state’s worker’s compensation law and will be completely employee-funded via payroll deductions. Public employers are permitted to participate by opting-in to the program.

Growing Trend

These types of “paid family leave” laws continue to gain momentum. Three other states (California, New Jersey and Rhode Island) provide workers with partial pay during parental leave. Some cities have even joined in on the trend. San Francisco passed a paid family leave program in 2016, and Washington, D.C. also recently approved one that will take effect in 2020.

New York lawmakers championed this law as a pivotal step in the pursuit of equality and dignity in both the workplace and home. “New York enacted the strongest paid family leave plan in the nation to ensure that no one has to choose between losing a job and missing the birth of a child, or being able to spend time with a loved one in their final days,” said New York Governor, Andrew Cuomo, upon passage of the law.

Employee Eligibility

The New York legislation originally passed in April of 2016, but the obligations for employers and employees were announced just recently.

Beginning January 1, 2018, the state’s paid family leave program will provide employees with employment protection and partial wage replacement if they spend time away from work to:

  1. bond with a child (including fostering or adopting)
  2. help relieve family pressures when someone is called to active military service
  3. care for a close relative with a serious health condition

A “close relative” as defined under the law includes a spouse, domestic partner, child, parent (including in-law), grandparent and grandchild. An employee must be employed full-time for 26 weeks, or part-time for 175 days to be eligible for a paid family leave benefit. An employer may permit an employee to use vacation or sick leave while on leave, but may not require its use.

 Employer Impact

The complete 12-week benefit will not be implemented fully until 2021. The amount of paid family leave and the percentage of the employee’s salary paid will be realized over four years:

 

Year Weeks
Available
Max % of
Employee Salary
Cap % of State
Average Weekly Wage
1/1/2018 8 50% 50%
1/1/2019 10 55% 55%
1/1/2020 10 60% 60%
1/1/2021 12 67% 67%

 

Employers will be required to purchase a paid family leave insurance policy or self-insure. The employee will pay the premiums of the policy via payroll deductions, beginning July 1, 2017.

For more information about the phase-in process, calculation of the Average Weekly Wage, or general information on the program, visit the New York paid family leave website.

Disclaimer: This blog includes general information about legal issues and developments in the law. Such materials are for informational purposes only and may not reflect the most current legal developments. These informational materials are not intended, and must not be taken, as legal advice on any particular set of facts or circumstances. You need to contact a lawyer licensed in your jurisdiction for advice on specific legal issues problems.

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Posted in Blog, Employment Law, Featured, Pre-Employment, Talent Acquisition, Talent Management

Jason Hines

by Jason Hines


Author Bio: Jason Hines is a Paycom compliance attorney. With more than five years’ experience in the legal field, he monitors developments in human resource laws, rules and regulations to ensure any changes are promptly updated in Paycom’s system for our clients. Previously, he was an attorney at the Oklahoma City law firm Elias, Books, Brown & Nelson. Hines earned a bachelor’s degree from the University of Central Oklahoma and his juris doctor degree from the Oklahoma City University School of Law, where he graduated cum laude. A fan of the Oklahoma City Thunder, Hines also enjoys exploring the great outdoors with his wife and daughter.

Pre-Board

5 Ways to Pre-Board Hires and Improve Employee Experience

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5 Ways to Pre-Board New Hires and Improve the Employee Experience

In today’s world of instant gratification, today’s workforce expects a good experience fast and are willing to walk if their expectations aren’t met. According to the Harvard Business Review, almost 33 percent of new hires start searching for a different job within the first six months of employment. Tackling that ambivalence early is crucial. One tangible way to ensure your employees feel engaged is through pre-boarding – preparing employees for their first day. There are several reasons employers should care about their new employee’s initial interactions with the organization. Aside from retention, pre-boarding builds confidence and gives new hires a good impression of their workplace.

Pre-boarding isn’t just a feel-good buzz word, either. It’s a win-win for employees and employers. This is especially true when it comes to the universal desire for day-one productivity. The C-suite values new hires who can become contributors faster and millennial employees crave the opportunity to do just that.

So, how do you incorporate pre-boarding into your new hire process? Below are five simple ways to get you started.

1. Hello there

Information is a necessity. Starting a new job is nerve-wracking, which is why a friendly, informational new-hire email is the perfect way to calm jittery nerves and set the stage for success. Not sure what to include? Let new hires know where to park, remind them of the dress code, and (if applicable) inform them about your HR technology and how to log-in. Whatever you decide to include, make sure it’s clear, concise and friendly.

2. Get social!

You already know how crucial a social media presence is for businesses, which is why you likely have incorporated a robust strategy that supports not only business goals, but also highlights your engaging corporate culture. Well, it’s time to show it off to a socially conscious workforce! Included in the welcome email should be your Facebook, Twitter, LinkedIn and Instagram pages, and encourage new employees to explore and engage with their preferred social channels. It may seem like a small gesture, but facilitating a space where new hires have the ability to discover your values, culture and people is actually quite big.

3. A video is worth a thousand words

So you’re pretty proud of your hip office and energized employees? Put them in front of a camera! Videos that highlight your office, people and culture are fantastic ways for new hires to feel welcomed and inspired. Videos also give employees an inside look at the office layout and an understanding of how people interact with each other. Not sure a video will work? Think again. Since one-third of online activity is spent watching videos, it’s actually the perfect way to pre-board a YouTube-loving workforce.

4. A little swag

Everyone loves a good swag bag. If your company is big enough to send a few company-branded products, do it. You’ll be amazed at how far a logo-laden mug or package of pens will go to make new hires feel like a part of the team. Don’t have branded items? A hand-written note from their future manager on company letterhead also will help new hires feel part of something bigger. Go one step further and include a restaurant gift card and a note to take a moment to celebrate their new position with family, your treat.

5. Surveys and Training through LMS

Employees also want a clear picture of expectations and an understanding of how to carry out responsibilities. Training is important to today’s workforce, and no matter the hire’s age, he or she wants to feel informed and prepared.

With an online self-service portal, new hires can begin on-demand training through a learning management system as part of pre-boarding. Courses could include company welcome and meet-the-team videos, the employee handbook and further information about their specific roles. Training done before day one helps new hires acclimate to their jobs quicker and feel accomplished early.

All the time and effort put into your Informative emails, social media efforts, welcome videos, branded coffee mugs, and that first day of on-boarding adds up in both expenses and employee time. Be sure to measure your company’s efforts by surveying new hires 30 days after their start date with a survey tool. By consistently asking “How did we do?” you’ll soon be able to evaluate and improve on your pre- and day of on-boarding process.

Different companies quantify employee experience differently; however, every company can benefit from new employees who feel welcomed and ready to get down to business. And there’s no time like now, to start elevating your employees’ experiences.

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Posted in Blog, Employee Engagement, Featured, HR Management, Learning Management, Talent Acquisition, Talent Management, What Employees Want

Chad Raymond

by Chad Raymond


Author Bio: With over 19 years of experience in employee engagement, benefits administration and government compliance, Chad has unparalleled knowledge in the fields of leadership and human resources. Chad has worked in several different capacities with Paycom including leading our product development team and HCM initiatives as well as the former director of Paycom’s service department. Chad’s vision and execution helped empower executives and their teams to reach their full potential, ultimately leading to his role as Paycom’s vice president of HR.

LMS Content

LMS 101: 4 Tips for Your Own E-Learning

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Learning Management Systems 101 is a weekly blog series exploring how employers can rethink traditional employee training and move toward e-learning solutions, which are faster, easier to access, and more cost effective. “4 Tips for Creating Your Own E-Learning” is the sixth post of the series.

LMS 101: 4 Tips for Your Own E-Learning

Today’s workforce is increasingly comprised of people who are paid to think and learn. In order to provide the best new content for your employees, your online learning course needs to be a carefully crafted mix of relevancy and entertainment to ensure employees retain the information. Here are four tips to generating online learning content that can help today’s learners.

On-Demand Webinar: Higher Education, Engaging Employees Through E-Learning

1. The Reason(s) Why

As you build new learning content, ask yourself:

  • What is RED today that needs to be GREEN tomorrow?
    • What report margins am I looking at, and which elements need to increase or decrease?
  • What are the c-suite level stress points, and how can this training course impact those business needs?
  • Who is my audience? All employees or just a select department, possibly a management level or maybe this course is just for clients?
  • What is the deadline for employee implementation of this new knowledge?

These questions are relevant to every business, no matter your industry, and by identifying the reasons why you want to build a new e-learning course, you now have your purpose.

2. The Call to Action

At this point, you know the purpose of the course, so how are you going to grab your audience’s attention? Will this course increase chances of promotion, or maybe provide the audience with tools to close more sales? What is your call to action (CTA), meaning, what is the stimulus to achieve this aim, what is the reason to sit through an online training class?

Factual research is particularly important when crafting your CTA, whether you’re administering training that deals with government regulations, industry guidelines, selling tactics or customer service improvements. Be sure to revisit company policies and procedures – such as those pertaining to employee benefits – to ensure learners receive the most current and relevant information as they set aside this time to learn.

3. Design the Training Experience

The ability to learn fast is a dynamic competitive advantage in business; and a good learning management system (LMS should allow you publish online training materials incorporating different tools, which all need to answer the learner’s unspoken question, “How fast can I see success?

  • Videos
  • Podcasts
  • Webinars
  • Text
  • PDFs
  • PowerPoint presentations

The current generation entering the workforce, the millennials, are tech-dependent and expect to learn on the job, with modern tech, and quickly. Use their expectations to your businesses advantage. By utilizing a mix of media you can increase information retention and engagement, and will help your audience, no matter the generation, to learn fast. So, choose the mediums that best allow you to convey your message, and the motivation behind the learning opportunity.

4. Measure the Outcome

Producing effective e-learning content is meaningless if you can’t report it. If you can’t automatically survey to learn the effectiveness of your new 20-minute course, then what did you really do? A sound LMS should provide metrics by region, manager, percentages and a centralization point to access data that leads to productive reporting of the learning process.

With these online learning tips, you can design meaningful and helpful content to enable your employees to reach their career objectives and your business goals. And, if implemented effectively, e-learning can lead to a happier and more engaged workforce.

To learn more about the evolution of corporate learningemployee training, why tech is crucial to onboarding, how to boost employee engagement and the latest teaching trend in the workplace, be sure to check out our entire LMS 101 series.

 

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Posted in Blog, Featured, HR Management, Learning Management, What Employees Want

Jessica Melo

by Jessica Melo


Author Bio: Melo serves as the Director of Sales Training, she is a graduate of Rutgers University and holds a Managerial Economics professional certificate from Dartmouth University. Passionate about education and business, she oversees new hire & intern development, leadership training and continuous education. Her specialties in corporate education are in designing effective learning strategies including governance, alignment and measurement. Outside of work, Jessica is a strong supporter of wildlife and anti- animal cruelty organizations.

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