Employee Engagement and the Home-Improvement Industry
February 9, 2015
Last year, one major home-improvement chain made national news when it announced it would introduce a new sales associate, OSHbot, a customer-service robot that assists shoppers in finding the products they’re looking for in stores. The announcement prompted HBO’s Last Week Tonight show, hosted by John Oliver, to produce a segment on the importance of real, human sales assistants in home-improvement stores. Oliver’s argument was that sales assistants are not there to help people buy things; they’re there to “stop couples from tearing each other apart.”
Tis the Season: Tips for Retail Managers
December 24, 2013
The holiday season can be filled with joy, but for many retailers and their employees, that feeling quickly subsides. With the new holiday tradition to keep doors open later than ever – and in some cases, for 24 hours – employees simply lose their drive and holiday cheer. The winter holidays bring big revenues for retailers, which is why it is important to have an alert and energized staff. Employees are the lifeblood of a company, so you want to ensure their needs are met first and foremost.
What’s Next with the Affordable Care Act for the Retail and Restaurant Sectors?
August 19, 2013
The Affordable Care Act has left business owners scratching their heads on how they can manage a successful business while offering affordable coverage or paying substantial fines for non-compliance. Some industries are more vulnerable to health care reform than others, especially the retail and food services sector. The tumultuous task of monitoring employee’s hours, determining a standard measurement period, while also continuing to run a successful business remains a serious concern for those in industries that once relished its unique professional flexibility.
Sing Carols Not Ballads this Black Friday
November 26, 2014
What many know as Black Friday now starts as early as Thanksgiving Day; a Thursday. For businesses planning to open their doors as early as 5 p.m. Thursday, beware of potential employee morale issues. Your employees are giving up their time with family and friends, not to mention the copious amount of food consumed just hours prior to the doors opening, so there may be a bit of lag. The question arises, how can you prepare your staff for the rush, influence good customer service and improve overall employee well-being, while also boosting team morale?
It’s Beginning to Look a Lot Like Christmas … Vacation: Planning Corporate Holiday Schedules
December 23, 2013
It’s the most wonderful time of the year … and one of the busiest times for employee schedules. The Christmas season quickly can turn blue for both employees and companies when holiday vacations and paid time off (PTO) aren’t handled well. The Fair Labor Standards Act (FLSA) does not require employers to provide paid federal holidays for employees — in fact, it doesn’t even bar companies from asking (or forcing) employees to work Easter, Thanksgiving or Christmas Day.
Retail Managers: Tips to Fine-Tune Your Schedule
August 7, 2014
Retail managers are known for wearing numerous hats: overseeing the store’s books, ordering supplies, scheduling and, of course, managing employees. Putting together employee schedules is a task most time-consuming, yet is also the backbone of a store’s success. If not enough workers are scheduled, the manager could end up with dissatisfied or lost customers. On the other hand, if too many employees are scheduled, the shop risks losing money.
Thanksgiving Versus Thankstaking: How to Handle Black Friday
November 25, 2013
The surveys are in, and the numbers have been tallied: This Thanksgiving, it’s predicted that more stores will be open; they will open earlier; and they’ll host more shoppers than ever before. Retailers are eager to squeeze every hour out of an especially short holiday shopping season – this year, it’s six days shorter than normal. Retailers are also eager to one-up each other; 2012’s midnight store openings are being beaten this year by opening times of 8 p.m., 6 p.m., and even 6 a.m. Thanksgiving Day.