Digital Transformation

4 Challenges Facing Health Care Organizations – and How to Overcome Them

By

Paycom Blog Contributor

| Jun 16, 2020

Helping manage the health of large numbers of people may be one of the most daunting professional responsibilities imaginable. However, it isn’t the only challenge facing the health care industry. Other issues arise on the HR side of things, and they require their own intelligent solutions.

Fortunately, the right HR technology can do a lot to help keep these organizations in healthy working order.

Staffing needs

Staffing challenges in the health care industry are often associated with shortages – especially of nurses – and for good reason. The U.S. Bureau of Labor Statistics projects a need for more than 200,000 additional nurses each year through 2026 due, in part, to an aging population.

Health care organizations also struggle with accurately and efficiently tracking labor allocations per shift for employees who work in multiple locations (not unlike a restaurant or retail organization).

Tackling issues like these require cutting-edge digital tools. For example, an applicant tracking system enables organizations to streamline all aspects of the hiring process, from analytics and reports on individual positions to easily navigable directories of qualified candidates, to ensure they find the right talent for the job.

Ideally, applicant tracking should work seamlessly with an onboarding tool to effectively transition candidates from applicant status to valuable members of the workforce, with granular payroll allocations to allow staff to work in multiple locations without a great deal of manual processing by the HR team.

Health Care hiring team

Antiquated hiring processes

Sometimes the challenges lie more with the processes themselves. For many health care organizations, hiring is far slower than it needs to be – especially considering how vital these roles are to a healthy society. According to Avant Health, the average time it takes to hire a permanent RN is nearly three months.

Organizations with antiquated hiring processes should use digital tools to process background checks, verify licensure and obtain any required signatures as quickly and easily as possible. Thanks to current technology, this can be as easy as a candidate logging into your system via smartphone and signing documents electronically.

And again, integration with other relevant tools – including applicant tracking and onboarding – is a must.

Inefficient training

A health care employee qualified to provide needed (or required) training is subject to the same physical limits as anyone, which is to say he or she can only be present in one location at once. This poses a problem for health care organizations whose operations are spread across multiple locations.

But what if the staff responsible for training could record content that covers all the informative bases and distribute it to everyone at once? With the right learning management platform – like Paycom Learning – the process becomes as simple as uploading a video via smartphone (or directing employees to courses from an existing content library).

Employees who view the training content can even record and upload their own videos to demonstrate proof of mastery! And intuitive, informative reporting allows HR or other leadership to quickly identify who has (or hasn’t) completed a course, and verify training completion in the event of an audit.

On the go health care manager

Dispersed workforce

For employees who work constantly varying shifts or split their time between different locations, communication is key. And nowhere is this more true than in the health care industry.

With a functionality like Paycom’s Manager on-the-Go™, managers can approve timecards, personnel action forms, expense reports and more from anywhere — behind a desk or otherwise. All it takes is a few clicks on their phones!

Other valuable communication tools available through Paycom include Ask Here™, which conveniently connects employees with the answers they need, even when they don’t know whom to ask, and Employee Self-Service®, which keeps everyone in the loop by giving them easy access to their own data.

In short, for every challenge facing health care organizations, Paycom has a tool to help!