Whether at work or home, today’s technology is ready to simplify our experience.
Consider the smartphone: Talking and texting represent the bare minimum of what it allows us to do. Combined, Google Play and Apple’s App Store host nearly 6 million apps to help us accomplish everything from learning a new language to reminding us to drink more water.
In the working world, tech seems to pay off. According to a December 2020 OnePoll survey commissioned by Paycom, 4 in 5 employees said it helps them get more done faster.
But what about when tech doesn’t make things easier?
What is tech disengagement and how does it harm business?
Tech disengagement happens when tools that should make our work easier turn against us. It compounds what we do, forcing us to find workarounds or abandon the tech outright. Cognitive overload causes this pain, but tech disengagement is the consequence.
And the phenomenon impacts employees across the country. A staggering 77% of employees get frustrated by tech at work, according to a January 2022 OnePoll survey commissioned by Paycom.
It doesn’t matter how comprehensive and capable software supposedly is. If it works against us, we reject it. In fact, only 19% of business leaders believe the tech they’ve purchased for their workforce is fully used.
In other words, workers quickly become disengaged by what was supposed to help them. Seemingly minor inconveniences fester from merely annoying to far larger issues that poke holes in your employee experience and bottom line.
For a business, bad tech’s best-case scenario is a wasted investment. After all, no executive would intentionally buy self-service software for their people to not use it. Unfortunately, when struggling with a broken tool is the only option employees have, bad tech becomes inseparable from the organization that implemented it.
Simply accepting bad tech isn’t a forgone conclusion. To understand how the right software can truly help us and our organizations, however, we need to consider how our brains respond to overstimulation.