Paycom vs. UKG

Capterra shortlist 2025
G2 Best Support Spring 2025
Excellence in Customer Service Award 2024

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Capterra shortlist 2025
G2 Best Support Spring 2025
Excellence in Customer Service Award 2024

Ready to win? We thought so. See the reasons to choose Paycom over UKG every time.

You haven’t seen world-class service and response times like this. From the moment you become a client, you’re assigned a dedicated specialist with comprehensive knowledge of Paycom’s single software. Our experts truly know your business and can quickly answer any questions you may have.

UKG’s ticketing system puts you in a slow-moving queue — whether you have one or 10,000 employees. This process won’t connect you with a dedicated specialist you can trust. And you could wait weeks to get your ticket resolved.

Paycom’s Direct Data Exchange® shows you the ROI of the software — in the software. With this industry-first tool, you can easily gauge employee usage and pinpoint where to increase it for your maximum return — all from an easy-to-use dashboard.

Without a truly single database, it’s impossible to measure usage. When UKG customers use separate, barely connected apps for different tasks, their “solution” saddles employees with a frustrating experience that minimizes ROI.

Paycom’s Beti® takes processing payroll off your plate by automatically building it and empowering employees to find and fix errors in their payroll data before it’s run — so it’s always right. Hello, accuracy with fewer post-payroll corrections and compliance you can count on.

With UKG, employees can’t review and update their pay before payroll is run to prevent voids, reversals, wire transfers and other costly corrections. UKG’s disjointed systems can create disparate data and block visibility into what makes up payroll.

*A Forrester Consulting Total Economic Impact™ study commissioned by Paycom, June 2023.

When we say a single software, we mean it. No app hopping, roadblocks or rekeying that sacrifices security and data integrity. All the tools you need live in one place. Employees enter their data once and it flows seamlessly and securely throughout our software.

UKG’s “single database” came from mergers and acquisitions. Depending on your needs, you may need to access UKG’s marketplace for different apps — even to handle basic tasks related to:

  • hiring
  • payroll
  • benefits
  • time tracking
  • expense management
  • and more

What else are you missing out on with UKG?

Full mobility and functionality for managers

Recruit, hire, onboard, execute PAFs, develop employees and more in the same easy-to-use app.

Top-tier, industry-proven security standards

Paycom’s practices and software are formally audited and ISO- and SOC-certified. We hold two of only 17 Tier IV certifications — the highest award given by the Uptime Institute — in the U.S.

Quick, customizable reports

Paycom easily generates the reports you need with just a few clicks in real time — without additional costs or custom development. UKG’s report functionality requires extensive development knowledge and months (or even a year) of trial and error.

Automated time-off decision-making

We know how complex time-off management gets. That’s why we consider every detail, from seniority and request reasons to blackout periods and performance. While our automated time-off tech ensures fair and equal approvals, it saves your managers from tedious tasks and decision fatigue.

Hear why clients trust Paycom

“We moved from UKG, and Paycom is much more easy to use. The new hire process in Paycom is the best that I have ever seen.”

—continuous improvement manager, manufacturing (Source: G2)

“The best thing about Paycom is the support team. The account executive and account specialists are extremely knowledgeable and are always available for questions. Even the other Paycom specialists that I have spoken to have been helpful and knowledgeable.”

—HR generalist, supply chain (Source: G2)

“The report writing is the best out there. It is very easy to use and produces the reports needed. The canned reports work well, too. The PTO usage and accruals are always accurate and work well with the system.”

—HR professional, health care (Source: TrustRadius)

“What I like best about Paycom are the team members there. Not only do they work as a team at Paycom, but it feels as if they are part of my company’s team. They collaborate with me on what my specific needs are for my company and walk me through each and every process. Time after time, they’ve shown I can trust them to do what they have promised, and most of the time, they even exceed my expectations.”

—business owner, health care (Source: G2)

HR software with 1 million+ 5-star ratings

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Capterra shortlist 2025
G2 Best Support Spring 2025
Excellence in Customer Service Award 2024

For all your payroll needs in a single software, request a meeting.