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Why Your Business Needs a Mentorship Program
It’s no secret that great leaders consistently place a high value on mentoring others. Mentors help budding leaders gain important insights, give them much-needed honest feedback and serve as a blueprint for success to their mentees. Sometimes these mutually beneficial relationships between more experienced, upper-management individuals and younger employees happen organically; other times, they may […]
Swish! 5 Talent Lessons I’ve Already Learned From the NCAA Tournament This March
If you’re like me, you’re involved in the NCAA Tournament in some form or fashion. If you’re not actively watching the games, you are connected to the spectacle in one of two ways: You filled out a bracket. It’s team-building 101 in many organizations and goes something like this: You complete your bracket. It gets busted […]
5 Offbeat Holidays to Celebrate at Work … and Boost Employee Engagement
Halloween, Thanksgiving and the “holiday season” all fall in the fourth quarter, meaning the last three months of the year are jam-packed with celebrations and events, not only in your employees’ personal lives, but likely in your workplace as well. But that festive atmosphere doesn’t have to fall only when the leaves do. Thanks to […]
3 Steps to Retaining a Talented Seasonal Workforce
We’ve now reached the busiest time of year for many employers – even if you’re not in the retail industry. And your seasonal employees might be an important asset long after the holiday rush. Thanks to the lowest unemployment rate in 16 years and the rising gig economy, this past year has proven especially challenging […]
How to Build an Organization of Encore Performers
Mark Sanborn is a celebrated speaker and the international bestselling author of The Fred Factor, a book about developing leadership and becoming an exceptional individual. He is passionate about developing leaders in business and life to help them achieve their full potential. I recently talked with Sanborn on the HR Break Room podcast about how […]
How The Fred Factor Can Transform Your Customer Service
In 1982, leadership expert and motivational speaker Mark Sanborn moved into a neighborhood where his view of customer service was transformed. In his first internationally best-selling book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, he tells the story of a postman who revolutionized the way […]
How Investing in Financial Literacy Improves Employee Retention
As defined by Investopedia, financial literacy is education and understanding on efficiently managing personal finance areas, including investing, insurance, real estate, retirement and budgeting. Financial stress can contribute to diminished quality of customer service; increased administrative costs, due to wage garnishment and loans from 401(k) accounts; and a distracted workforce with lower levels of productivity. […]
How to Seriously Drive Employee Engagement
If you won the lottery tomorrow, would you stop working? Chances are you’ve mulled it over before, even if you don’t buy a ticket often. When jackpot amounts grow to rival pro athletes’ salaries, the subject inevitably creeps into everyday conversation. At that point, it’s hard not to think and talk about what we would […]
What the Employee Experience Is … and Is Not
HR departments and C-suites nationwide are abuzz with talk of the “employee experience,” often abbreviated as “EX.” It is the sum of all interactions, good or bad, that an employee has during his or her term of employment with a company. As defined by author and futurist Jacob Morgan in his new book on the […]
3 Ways to Immediately Improve Employee Engagement
For some employers, having happy employees would be nice, but it isn’t a priority.
Why HR and PR Need to be Friends
Today’s tech has created an environment with 24/7 access and instant communication. Anyone, anywhere, at any time can share live company updates, photos and videos to countless followers, media outlets, investors and competitors. This live and on-demand style of communication directly impacts your HR department, since employee actions and consumer satisfaction can be shared in […]
Disturbance in Your Workforce? May the 4th Be With You
A short time ago in an employee suggestion box not far, far away, this note from a disengaged employee was discovered. Dear Management, Being a real trooper, I’ve faithfully served this empire for many parsecs. But lately, morale here is in the trash compactor. I’m close to “storming” out of here! Here’s why: We don’t […]