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Client Setup and Service

Helping clients do even more

Our Clients’ Success

Paycom’s success and the success of our clients go hand in hand. As we transform the landscape of HR tech, we’re also redefining best practices for customer service. At the forefront of this effort is our Client Setup and Service team. This group of detail-oriented multitaskers and problem-solvers go above and beyond to ensure each client is set up for HR success.

Client Support Specialists

Client Support Specialists (also called Paycom Specialists) are expert troubleshooters who work with clients to understand their needs and provide proactive solutions.

Client Onboarding Specialists

Our Client Onboarding Specialists (also called New Client Specialists) are flexible, detail-oriented multitaskers who help clients smoothly implement our software.

Tax Filing Specialists

With a keen eye for detail, Tax Filing Specialists (also called Tax Specialists) work year-round, researching issues and delivering clear solutions to meet clients’ tax needs.

Transition Project Manager

Transition Project Managers communicate with clients during the transition process and bring together the diverse group of individuals that facilitate their Paycom implementation.

Human Capital Management

This team supports HR professionals by consulting with them on benefits, garnishments, Consolidated Omnibus Budget Reconciliation Act (COBRA) coverage, reporting, compliance and IRS filings.

Our values drive everything we do

We innovate

We win

We care

We serve

We believe


Help develop solutions

“Our Product Service Department has created an environment where people are heard and can grow.”

—Shelly B. (she/her), Vice President of Client Relations

“It’s very collaborative and team-oriented. The atmosphere is dynamic. It’s clear everyone is committed to Paycom’s values.”

—Viney K. (she/her), Paycom Specialist

“Advancing technology and the needs of customers are constantly changing, and Paycom constantly seeks to progress further than what is expected.”

—Oscar R. (he/him), Executive Paycom Specialist

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Our Training

We set you up for success before you can help our clients succeed. Each Client Setup and Service team member receives the comprehensive on-site training needed to support clients and mentorship from seasoned, expert pros. At Paycom, learning and innovation never stops.

Skills for Client Setup and Service Roles

  • customer-focused
  • action-oriented
  • technical skills
  • ability to manage complexity
  • problem-solving
  • strong written and verbal communication skills
  • project planning and coordination
  • attention to detail
  • agile and adaptable


At Paycom, we support the personal and professional transformation of our employees into their best possible selves.

National Payroll Week

In this annual event, we recognize the efforts that go into serving our clients and making sure workers are paid accurately and on time. What does this celebration look like? In 2023, our employees enjoyed lunch from food trucks, canoe races and more than a little friendly competition.

Diversity, Equity and Inclusion

At Paycom, we value the unique perspective each employee brings to our company. We strive to provide an inclusive environment that allows each employee to thrive, both in their career and their personal life. Our 11 employee resource groups help with creating an inviting workplace. We also foster inclusion through our Better Conversations employee listening and engagement series, in which attendees discuss topics like social injustice, mental wellness and more.

Operations Internship

Students in the Operations Internship program take on roles similar to those of a full-time hire. Our interns:

  • collaborate with Paycom Operations departments, closely observing responsibilities, tasks and activities
  • contribute to projects by analyzing feedback and providing data insights
  • manage projects that identify areas for process improvements

Not sure which job category?

We invite you to stay connected with us to learn about opportunities by joining our Talent Community below.

View our
open positions
across the nation

View our open positions across the nation

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