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Skills and Support Lead the Way for Paycom’s Client Service

Abraham Mendieta | June 19, 2024

Our purpose is to create technology that simplifies life for employees. So it’s an honor for us to be the only Oklahoma-based company named a 2024 Excellence in Customer Service Award winner by Business Intelligence Group.

A key part of this success is because of our client support specialists (also called Paycom specialists). This team understands clients and their unique needs. They provide proactive solutions, resolve inquiries quickly and act as a partner to help ensure client success.

This is a testament not just to our world-class service, but also to our values. Every company talks about values, but at Paycom, they drive everything we do. Trust, respect and our values are the bedrock of our business.

That’s why it’s also so special being recognized by Newsweek as one of the nation’s most trustworthy companies for the third year in a row.

Our training

We wouldn’t be able to achieve our level of client support or be nationally recognized if it weren’t for the ongoing training we offer our team. To find success, one has to be set up for it to begin with. That’s why we’re constantly committed to reskilling, upskilling and enhancing the talents of our people. Roles in Client Setup and Service are no different.

Whether it’s technical skills, communication skills, problem-solving or attention to detail, we believe learning never stops. And that’s only part of the training we offer for our Client Setup and Service positions. Investing in our employees and empowering them to continue to develop is how we all grow.

Samirie, who’s been promoted to senior new client specialist, has enjoyed the fruits of her growth at work and at home.

“Be ready to grow in your professional and personal life,” she said. “With that growth, there will be challenges, but the reward is worth it!”

Meaningful work

A McKinsey & Company report found that when employees find their work meaningful, performance increases by 33%.

At Paycom, five values guide us and give our work meaning. It’s part of our culture.

We care about each other for the work we do and who we are. As leaders, we believe in the value of every employee. As a company, we proudly serve our employees every day. We innovate in our industry through our ideas and our software. And we win at whatever we set out to accomplish.

Our ability to succeed in supporting our clients as a trusted partner is driven by our collective teams, including new client specialists, client support specialists, tax filing specialists, transition project managers and human capital management staff.

Josian, a client support specialist, has found meaning and success in his opportunities at Paycom.

“A big part of making work meaningful comes from situations that challenge me,” he said. “It’s by far my favorite part of the job.”

If you’re interested in reaching your potential by helping others succeed, learn about our award-winning Client Setup and Service team!

About the author
Author picture, Abraham Mendieta
Abraham Mendieta
As an employer brand marketer, Abraham Mendieta helps the recruiting teams engage top talent and increase brand awareness. Mendieta is a proud graduate of the University of Oklahoma, where he earned degrees in both sociology and advertising. His efforts on Paycom’s employer brand team include company culture; careers; and diversity, equity and inclusion. Outside work, Abraham enjoys reading, going to the gym, spending time outdoors and hanging out with his family and friends.