Paycom vs. UKG
Because UKG was formed from two separate software companies, you may be left to reconcile multiple databases, navigate a disjointed experience and deal with customer service that deprioritizes your concerns. Paycom’s truly single software and world-class service ensure your long-term success is always our priority.
See how Paycom’s full-solution automation in a single software helps your organization achieve more.
 |  |  |
|---|---|---|
| Truly single database for greater data integrity, security and seamless reporting |  |  |
| Built in-house without acquired, third-party software | | |
| Automated, guided setup for complex workflows | | |
| Agile and hands-on implementation with no need for third-party or professional service consultants | | |
| A dedicated specialist located in the heart of the U.S. for support and quick responses no matter your need | | |
| Automatically finds payroll errors and guides employees to fix them before submission for 100% payday accuracy and greater peace of mind | | |
| Command-driven AI engine to ensure employees at every level have instant access to accurate employee data | | |
| Robust, automated time-off request decisions powered by enhanced decision logic that considers policy nuances such as seniority, request reasons, shift coverage, accrual balances, performance and more | | |
| In-app manager functionality empowers leaders to access, edit and manage employee data anytime for full control and flexibility | | |
| Operate our own data centers and hold multiple Tier IV certifications for maximum security | | |
| Automatically tracks and measures employee usage with EY data while revealing opportunities to maximize your ROI | | |
| Intuitive employee mileage tracking and expense management without extra, third-party tech | | |
| Native enhanced background check software for faster hiring and greater compliance peace of mind | | |
| ISO 42001 certification for ethical AI practices | | |
And more!
| |
|---|---|
| Truly single database for greater data integrity, security and seamless reporting | |
| |
| Built in-house without acquired, third-party software | |
| |
| Automated, guided setup for complex workflows | |
| |
| Agile and hands-on implementation with no need for third-party or professional service consultants | |
| |
| A dedicated specialist for support and quick responses no matter your need | |
| |
| Automatically finds payroll errors and guides employees to fix them before submission for 100% payday accuracy and greater peace of mind | |
| |
| Command-driven AI engine to ensure employees at every level have instant access to accurate employee data | |
| |
| Robust, automated time-off request decisions powered by enhanced decision logic that considers policy nuances such as seniority, request reasons, shift coverage, accrual balances, performance and more | |
| |
| In-app manager functionality empowers leaders to access, edit and manage employee data anytime for full control and flexibility | |
| |
| Operate our own data centers and hold multiple Tier IV certifications for maximum security | |
| |
| Automatically tracks and measures employee usage with EY data while revealing opportunities to maximize your ROI | |
| |
| Intuitive employee mileage tracking and expense management without extra, third-party tech | |
| |
| Native enhanced background check software for faster hiring and greater compliance peace of mind | |
| |
| ISO 42001 certification for ethical AI practices | |
| |
And more!
Information current as of April 2026.
CASE STUDY
Serving Up Growth With Paycom’s Position Management
For Hofman Hospitality Group, customer satisfaction always comes first. See how the organization used our Position Management tool to simplify, standardize and automate operations, so its employees could focus on providing next-level service.
HOW PAYCOM SOLVES MORE OF YOUR CHALLENGES
Put your success first with full-solution automation
No runarounds. Just world-class service.
As soon as you become a Paycom client, we empower you with a single point of contact. Your dedicated specialist understands the unique needs of your business and how our single software supports them. No matter how much your business grows, our fully automated tech is built to scale with you.
UKG’s support model prioritizes issues that have no clear workaround, which excludes implementation, configuration and reporting. Clients must either use UKG’s how-to guides or wait for a possible resolution through the provider’s ticketing system or complicated phone trees.
Eliminate decision fatigue with automation across your HR tech.
Paycom’s full-solution automation includes decision logic to automate approvals for time-off requests, expenses, shift swaps and more. It also automates tasks in building payroll, training assignments, onboarding duties, benefits enrollment, Form I-9 alerts, personnel action forms and more to eliminate steps and the decision fatigue that comes with them.
With a fragmented structure of separate systems from mergers and acquisitions, UKG cannot automate approvals and other tasks across its full solution. This may result in an overwhelming abundance of complex policy and compliance decision-making.
An undeniable shortcut to smart work.
With Paycom, you can skip navigating our software. IWant™, the industry’s first command-driven AI engine in a single database, pulls data employees entered themselves. So you receive instant, accurate and reliable answers — right at your fingertips.
Since UKG doesn’t offer a truly single database, its AI tech can’t deliver the accurate, secure and instant responses of IWant. This means your workforce and executive leadership may have to manually search for the answers they need immediately or flood HR with requests and questions.
On-demand, automated and comprehensive reporting.
With Paycom, you have access to hundreds of instant reports, customized dashboards and real-time analytics. All without any coding or waiting. You can even automate necessary compliance reports in their government-required formats for greater regulatory peace of mind, as well as automate recurring reports with delivery, whether daily, weekly, monthly, quarterly or annually.
UKG requires a premium from its clients for the development of custom reports. Without a developer already on staff, your organization could wait months for UKG to build the exact report you need. Meanwhile, you may have to manually assemble the data you need for reporting.
You know what UKG can’t do? Slash payroll processing time by up to 90%.*
Paycom’s Beti® takes processing payroll off your plate by automatically building it, identifying errors and guiding employees to fix them before it’s run — so it’s always right. Beti manages the process on its own so you only need to monitor it. Hello, accuracy with fewer post-payroll corrections and compliance you can count on.
With UKG, employees can’t review and approve their pay before payroll is run to prevent voids, reversals, wire transfers and other costly corrections. UKG’s disjointed systems can create manual workarounds and disparate data and block visibility into what makes up payroll.
*Nucleus Research, 2024
Yes, it’s true. Read this commissioned Total Economic Impact™ study conducted by Forrester Consulting to see how Paycom’s full-solution automation generated a significant, three-year ROI.
A commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Paycom, June 2025. Results are for a composite organization based on interviewed customers.
A commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Paycom, June 2025. Results are for a composite organization based on interviewed customers.
SEE WHAT PEOPLE ARE SAYING ABOUT PAYCOM
Hassle-free HR and payroll that employees love
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Full-solution automation
One software to simplify your work
From busywork to the big stuff, see how our seamless, single-database approach to HCM automates tasks and processes involving:
- payroll
- onboarding
- timekeeping
- time-off requests
- scheduling
- punch change requests
- attendance confirmation
- tax forms
- expense reimbursement
- benefits administration
- retirement plan reporting
- position management
- performance management
- job requisitions and applications
- instant and accurate data retrieval
- and so much more
White Paper
Why Everyone Should Use a Single HR Software
You can only achieve reliable HR automation in your organization with a truly single database. Read how Paycom’s automated single software with decision logic prevents inaccuracy, ensures seamless operations and engages employees.
Frequently Asked Questions
Learn more about why organizations choose Paycom over UKG
Paycom’s truly single software allows you to easily and securely access all workforce data without workarounds or confusing navigation. This allows for the full-solution automation of HR processes and a seamless, accessible and fully mobile experience for your employees and managers. Paycom also empowers you with a single point of contact who understands your unique needs and how to support them with our single-database software.
Paycom’s mobile app lets your employees manage data and access it anytime, anywhere. Manager on-the-Go® simplifies a wide range of essential tasks for your leaders — like recruitment, hiring, performance reviews, PAFs, training and more — from the convenience of their mobile device. Paycom also allows your managers to access, edit and manage employee information with the same level of convenience, providing full control and flexibility.
This ease of use and functionality is not available to managers using UKG, since its app limits leaders to view basic info rather than the full range of access to their employees’ information.
From the moment you become a Paycom client, we assign you a single point of contact who understands you, your organization’s unique needs and everything about our single software. UKG only prioritizes issues with “no clear workaround,” diluting the level of support every client receives. For key concerns like implementation services, configuration changes and custom reports, customers are often directed not to support personnel, but to UKG’s client community and self-service resources, like how-to articles, which can increase the time and effort needed to resolve these issues.
Yes, Paycom was built entirely in-house on a truly single database. This ensures the seamless flow of data across every tool in our software, unlocking full-solution automation. UKG was formed from a software merger, creating multiple databases that don’t match the level of security, automation and simplicity Paycom provides.
Beti®, our automated payroll experience, self-starts each pay period, automatically finds errors and guides employees to fix them before submission. Employees using UKG don’t have the opportunity to resolve errors before they negatively affect their pay, which can cause them undue financial stress and hardship. That can harm employee morale, company culture and your employer brand. Plus, it can require costly, time-consuming postpayroll corrections.
Paycom’s Direct Data Exchange® automatically tracks and measures your employees’ usage of our software to prove your continuing ROI. It also automatically reveals opportunities to maximize that ROI, based on EY research. Keep in mind, this is just one way Paycom supports your ROI. Currently, UKG does not offer a tool for you to prove your ROI in its system.
Information current as of April 2026.
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