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How Manual Processes Harm Business and Halt Opportunities

In a December 2023 updated report, Ernst & Young (EY) found the average cost per manual data entry made by an HR professional increased to $4.78. Read about EY’s latest findings for more information.


Manual processes negatively affect your business – and it’s not just a blow to your bottom line. Employee engagement, compliance and recruiting efforts also take a hit.

Reminder: Millennials not only want up-to-date technology, they expect it. And constantly making employees jump through hoops, organizational hierarchy and the occasional email chain to make a simple address or bank account change doesn’t bode well for a generation used to instant gratification.

But how much does this actually cost organizations? Thanks to groundbreaking research by Ernst & Young (EY), manual processes finally have a price tag. A big one.

Did you say thousands?

EY’s study calculated labor and non-labor costs associated with common HR tasks, considering the salaries of the employees entering data and the average error rate, which is 10%. That means one out of every 10 manual HR tasks must be corrected … sounds efficient, right?

And when you have more than 10 employees, mistakes – and money – add up. For one example, to record, complete and correct Form I-9 information costs $7.85 per form. Multiply that by 1,000 employees and you’re looking at an expense of $7,850 for a task that could easily be automated through HR technology. And that’s just one out of 41 tasks EY measured!

Give the people what they want

Just as your employees have control over when they want to book a flight or order food from their smartphone, they also want to control their own HR information and make changes as needed. With Paycom, those changes are instant and populate throughout the entire system.

Now employers can see just how much they benefit from employees using Paycom’s self-service tool to make those changes. With Paycom’s Direct Data Exchange® tool, organizations get a real-time score of that usage, as well as dollars saved (based on EY’s data). Direct Data Exchange also identifies areas of potential savings so you know where to eliminate manual processes and maximize ROI for a healthier bottom line.