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HR Myths: Employees Will Enter Their Information Wrong

In a December 2023 updated report, Ernst & Young (EY) found the average cost per manual data entry made by an HR professional increased to $4.78. Read about EY’s latest findings for more information.


In its recent survey of HR professionals nationwide, found one worry outweighs all others in allowing employees to use self-service technology: accuracy of the data entered. At 41%, it heavily topped the reluctant pros’ list of concerns.

And yet, an overwhelming majority (82%) agreed that employee-entered data holds those workers accountable for the accuracy of that information. In turn, that reduces compliance risk, agreed 51% of respondents.

My name is _____

The accountability-for-accuracy statement makes sense, for who better to spell a name correctly than the person who owns it?

Think about it: Who would you trust more to correctly type a uniquely spelled name like Allisyn? You have two choices:

  1. Allisyn herself, who has spelled it on a daily basis throughout her life
  2. a stranger who’s only used to seeing the name spelled as “Allison” (or is that “Alison”?)

Most people would place all their chips on 1.

Bank on it

Employees wanting a paycheck for their work — in other words, all of them — are likely to be more diligent than anyone else in entering direct-deposit information.

That’s because only they (and their associated bank account) stand to gain from it being correct: the timely arrival of that paycheck.

By that same token, they also have the most to lose from getting it wrong: the timely arrival of that paycheck.

To err is human … and costly

Since we’re talking numbers, here’s another one: 12%.

According to Ernst & Young, that is the average rate of error when HR enters contact information on employees’ behalf. Furthermore, the firm estimates an average of 16 minutes to correct such an error — with a labor cost of $7.46 for each update.

The right HR technology can eradicate that risk. In a true single-database application, once an employee – or even a job candidate – enters his or her personal information, it autopopulates systemwide, therefore never requiring re-entry.

Tools like Paycom’s Direct Data Exchange® monitor the efficiencies achieved by such workforce usage, which gets assigned a dollar value based on Ernst & Young’s research.

And that’s accurate.