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HR Strategy
Retail managers are known for wearing numerous hats: overseeing the store’s books, ordering supplies, scheduling and, of course, managing employees. Putting together employee schedules is a task most time-consuming, yet is also the backbone of a store’s success. If not enough workers are scheduled, the manager could end up with dissatisfied or lost customers. On the other hand, if too many employees are scheduled, the shop risks losing money.
According to About.com, many retail outlets are busiest at these four times of the day:
In order for a manager to run a tight ship, he or she must be an efficient scheduler. Unfortunately, tools such as Microsoft Excel or old-fashioned pencil and paper aren’t the most reliable or functional templates, especially when managers have to consider so many factors, from human nature to foreseeing a month or more. The question is less about asking who can work when, but what results reasonably can be expected.
When you strike a perfect balance in scheduling staff, you will notice many positive benefits. Morale and productivity will increase. When employees are working the shifts that utilize their specific skill sets, customer satisfaction will rise, and misunderstandings about time off will be held at a minimum. In general, work will be easier and your store’s success should climb.