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Answer the Call: The Rewards of Becoming a Client Success Professional

Bonny Calfy | May 14, 2021

A good client services professional can change lives, and if you take the job, one of those lives might be yours! A job in client services (CS) can be one of the more rewarding front-line positions, but it’s also a great opportunity to build valuable skills. While you improve customer/business relationships as a CS rep, you’ll build a broad set of abilities that can easily be applied to a variety of positions over the rest of your career.

Build your confidence with these traits 

What skills will you learn through your experience in client services? As you settle into your position, you might find yourself adding skills like these to your toolkit:

  • Product knowledge – Sometimes clients need assistance, and you have a comprehensive understanding of the product. You’ll also have a clear view of how their interaction with that product, or new products, can change and improve over time. As time goes on and products evolve, you’ll gain important insight into the product life cycle and development processes.
  • Sales and marketing – You’ll have a unique perspective when it comes to understanding what clients want, and your product knowledge lets you direct them to new features, tools or services they might find useful.
  • Collaboration – While engaging with client feedback, you’ll connect with CS team members and specialists from different departments as you develop a network of professionals. As your career grows, you’ll benefit from exposure to new perspectives and approaches, with the possibility of bringing these varied outlooks together for collaboration on future projects.
  • Goal-oriented focus – The best CS reps identify problems and create solutions. As you progress in your career, the ability to see the issue at hand and propose a plan to remedy it is going to help you take on even larger and more ambitious projects.
  • Emotional intelligence – Just feeling heard by a CS rep can make all the difference to a frustrated customer, and that level of emotional intelligence is going to be invaluable throughout your career. Empathy for coworkers, clients, subordinates and even leadership is going to be a key ingredient in facilitating your current and future work.
  • Communication – This may be the single biggest takeaway, but also the easiest to overlook. Making yourself clearly understood across a variety of platforms (phone, email, social media, IMs and even in person) is key to success in almost any career and a must-have if you want to achieve excellence in client services.

Growing with the best

Paycom stands apart from our competitors thanks to our industry-best service, so the importance of an effective CS rep is always something that we’re aware of. A recent study found 84% of companies that work to improve their customer experience report an increase in their revenue. Client services isn’t just a nice-to-have feature; it’s a key component that helps an organization meet strategic goals and drives bottom-line success.

When you’re making a difference as an effective CS rep, you’re not just changing the lives of your clients or moving the needle for your employer — you’re transforming your own professional potential.

Are you interested in embarking on a life-changing career? Click the link to learn more about our client services opportunities, and apply for a position at Paycom today!

About the author
Author picture, Bonny Calfy
Bonny Calfy
As Paycom’s employer brand supervisor, Bonny Calfy oversees all recruitment marketing and employer brand efforts nationwide. Her brand awareness efforts extend over 10 years and have included launching the Paycom Careers blog and social media channels and producing recruitment videos, all to help attract top talent nationwide. Outside work, Bonny enjoys reading; fishing; and spending time with her husband, children and friends.