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From Headaches to Headway: Employee Frustrations and How to Address Them

In a December 2023 updated report, Ernst & Young (EY) found the average cost per manual data entry made by an HR professional increased to $4.78. Read about EY’s latest findings for more information.


When it comes to HR and payroll, do you know what gets under your employees’ skin? And do you know the consequences of employees having to endure those frustrations while trying to do their jobs?

A recent OnePoll survey commissioned by Paycom sheds some light on how outdated and inefficient workplace tech affects both employee experience and business efficiency. These common frustrations won’t be unfamiliar to most people, but the consequences of putting your staff through these suboptimal experiences are more significant than you might expect. In fact, 67% of respondents nationwide said they’d be willing to take a pay cut to have tech that’s twice as good as what they’re currently using.

What has them so frustrated? Let’s take a look.

Employees want fewer logins and passwords

Who can’t relate to this? A Deloitte report revealed the average large corporation uses 15 systems of record! It’s no surprise that the OnePoll respondents felt having too many logins was the number one reason they don’t utilize their employer’s HR platform.

HR technology in a single software — with single-password access — is far simpler for employees to navigate, alleviating their leading frustration and giving back the time spent trying to remember 14 extra passwords! If you’re not convinced, try out this figure: OnePoll found the average worker loses three hours each week to tech and software issues.

Employees want easy, 24/7 access to their data

Ways to view PTO accruals and paycheck details are two of the most sought-after HR tech features. This data belongs to the employees, but having to quiz HR every time they have a question is inconvenient and time-consuming for everyone.

Self-service HR tech is the obvious answer, and the benefits cover more than mere convenience. According to Ernst & Young, the average cost of each instance of manual HR data entry is $4.70. Unburden your HR staff by empowering employees to accurately enter, modify or retrieve their own data with self-service technology like Paycom’s Employee Self-Service®.

Employees prefer user-friendly digital technology

Another OnePoll finding: 77% of office workers are frustrated with outdated technology at work. It makes sense: Most of us own a smartphone that allows us to do anything from buying coffee to booking an entire vacation. Why can’t tech on the job be as easy?

Paycom offers the ease of self-service technology, and regular updates ensure the function and user experience is always cutting-edge. For example, Beti®’s first-of-its-kind payroll experience allows employees to manage and approve their own payroll.

What can you do in your operation?

By making a clear-eyed assessment of employee frustrations with workplace technology, you’ll be able to identify what your workers truly want and address any emerging problems before your employee experience plummets and you begin to see the effects in your bottom line.

Right now, 67% of employees don’t believe their company prioritizes digital transformation. What can you do to right this perception while unlocking the possible productivity of effective workplace tech?

Learn more about how automated HR tech can address employee frustrations in your workplace.


DISCLAIMER: The information provided herein does not constitute the provision of legal advice, tax advice, accounting services or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional legal, tax, accounting or other professional advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation and for your particular state(s) of operation.