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From Headaches to Headway Part 2: Meeting the Digital Workforce’s Expectations

Sometimes, all that stands between an employee and bringing their A-game is an obstacle course of outdated workplace technology. In fact, a recent OnePoll survey found that 67% of workers would be willing to take a pay cut if it meant using technology that’s twice as efficient as they’re using now. Reviewing B-grade work is no fun for you as a manager, but for staff with performance-based evaluations? It’s frustrating.

But there is good news! When you examine those frustrations, they can point you in the direction of greater efficiency and employee engagement. In the first part of this series, “From Headaches to Headway Part 1: Employee Frustrations and How to Address Them,” we examined some of these frustrations as uncovered by a nationwide OnePoll survey commissioned by Paycom. In Part 2 we’re going to take on another group of equally challenging employee frustrations and look at ways we can address them.

Employees expect accuracy

In payroll, benefits enrollment and other primary HR processes, employees expect their information to be processed without any errors. However, our OnePoll survey found that only 18% of office workers used HR software to sign up for benefits, while 48% used email and digital forms. That means roughly between half and 80% used pen and paper for some of the most life-impacting and important HR processes. Between run-of-the-mill errors, hard-to-read handwriting and miskeyed data, it’s no wonder employees are frustrated!

A self-service HR platform is a great jumping-off point for improvements, as it gives data-entry tasks to the people who know that data best: the employees. When they can manage their payroll and benefits data in one system, you get greater accuracy, more transparency, increased trust and a better overall employee experience.

Time management should be easy

If you had to guess how much time the average employee lost due to tech and software problems, what would you estimate? Our survey found it was three hours every week. That’s over three weeks every year! It also found the No. 1 thing employees want in their HR tech is an easy way to check their PTO accruals.

If they used a single software, they’d have easy access to effective self-service tools to manage their timecards, time-off requests and more. And while they’re managing that data, your HR staff isn’t, so they can handle more high-level tasks. Employees ensuring the accuracy of their data and HR staff focusing on strategic goals? We just solved two frustrations with one technology!

Employees want tech to replace manual processes

79% of poll respondents agree they could get more work done faster with up-to-date software and tech in the workplace. And why wouldn’t they? They’re familiar with the level of user experience offered by the consumer market, as most of them are likely using some form of self-service tech on their personal devices and would like similar tools to get their work done effectively.

Other outdated, manual processes like physically delivering stapled receipts to accounting or building employee schedules can be easily replaced by self-service functionality offered through expense management or scheduling tools. A single-software solution would also give your workforce the ability to streamline other essential tasks like making time-off requests and completing mandatory training courses.

Learn more about how you can use automated HR technology to create a better employee experience and more productive workplace.