Paycom x Prairie Knights Casino: Winning Big by Switching Back
Why deal with inefficient, hard-to-use HR tech when you can do what Prairie Knights Casino & Resort did? Switch back to Paycom.
Coming back to Paycom’s full-solution automation helped this 24/7 hospitality operation unleash efficiency, drive dollars to the bottom line and create new levels of employee engagement.
497
employees
Fort Yates, North Dakota
headquarters
Saved $490K
through employee usage of Paycom
497
employees
Fort Yates, North Dakota
headquarters
Saved $490K
through employee usage of Paycom
Key takeaways
- From implementation to that first payroll and beyond, Paycom’s world-class service made it easy to experience the efficiency of our single software.
- Paycom’s full-solution automation minimizes the HR workload, leaving more time for focusing on strategies that make a difference.
- Empowering front-line hospitality employees with user-friendly self-service tools allows them to focus on creating a better guest experience.
- HR is uniquely suited to take on truly impactful challenges, but only when they’re freed from tedious, time-consuming tasks.
Prairie Knights Casino & Resort is a 24/7 operation with a workforce largely supporting hospitality and guest services. In an environment where efficiency and responsiveness are critical, the organization requires reliable HR and payroll tech to support both employees and day-to-day operations.
Prairie Knights Casino previously used Paycom before transitioning to another provider. However, with the new system, the organization experienced significant challenges, including confusion around processes and delays in tracking employee timecards and approvals. These inefficiencies made it difficult to maintain the level of service and support needed for a fast-paced, around-the-clock operation.
Ultimately, these challenges led Prairie Knights Casino to switch back to Paycom. The transition was smooth, and the team quickly recognized the difference in functionality, usability and service.
With Paycom, daily HR tasks have become significantly more efficient. Many processes that previously required extended time and effort can now be completed in just minutes. This operational efficiency allows HR leaders to spend less time troubleshooting issues and more time supporting employees and engaging directly with guests.
Employee Self-Service® has also played a key role in improving efficiency. Employees are empowered to manage their own information, including updating personal details and banking information, which reduces administrative burden on HR teams and allows staff to focus on higher-value responsibilities.
Training and system adoption have been simplified as well. With a more intuitive software, both employees and supervisors can quickly learn and use the tech, resulting in smoother day-to-day operations.
Paycom has also supported measurable improvements in workforce outcomes. Prairie Knights Casino was able to reduce its turnover rate, contributing to greater workforce stability and improved organizational performance.
In addition to software functionality, service and support have been a key differentiator. The Paycom team provides responsive, high-quality support across implementation and ongoing account management, helping ensure that questions are addressed quickly and effectively.
By using all of Paycom tools, Prairie Knights Casino benefits from a centralized, single-database software that supports a wide range of HR and payroll needs. This level of integration and automation has delivered a strong return on investment and reinforced confidence in the decision to return to Paycom.
Today, Paycom plays a critical role in supporting Prairie Knights Casino’s operations, providing greater efficiency, an improved employee experience and continued organizational success.
Frequently asked questions
Learn more about how Paycom helped Prairie Knights
Prairie Knights Casino & Resort is a 24/7 hospitality and gaming operation that provides guest services and entertainment through a large, around-the-clock workforce.
The organization experienced inefficiencies and confusion with another provider and returned to Paycom for a more reliable and effective HR and payroll software.
The casino faced delays in tracking timecards, difficulty managing approvals and overall lack of efficiency with its previous system.
Paycom streamlined processes so that many day-to-day HR tasks can now be completed in just minutes, reducing administrative workload.
Employees can update their own personal and payroll information, reducing the need for HR involvement and freeing up time for higher-value tasks.
The software is intuitive and easy to learn, making it simpler for both employees and supervisors to adopt and use effectively.
Yes, Prairie Knights Casino was able to reduce its turnover rate after implementing Paycom.
Paycom provides responsive support across implementation and ongoing use, helping resolve questions quickly and maintain smooth operations.
Paycom serves as a comprehensive HR and payroll software, offering automation and integration that drive efficiency and strong return on investment.