Paycom x Graeter’s: Serving Up Excellence for an Ice Cream Icon
For Graeter’s Ice Cream, the recipe for 150 years of success is simple: Do things the right way, use the best ingredients and treat your people well. This philosophy proved successful as Graeter’s grew from a few carts on the streets of Cincinnati to more than 50 stores across five states.
But when manual processes and paper-based HR systems proved to be too much to manage, it was clear that a break from tradition was in order.
In this case study, you’ll see how Graeter’s was able to stay true to its core philosophy while empowering employees at every level to succeed with automated, self-service tools from Paycom.
58
store locations
Cincinnati, Ohio
headquarters
96%
reduction in audit preparation time
58
store locations
Cincinnati, Ohio
headquarters
96%
reduction in audit preparation time
Key takeaways
- Empowering employees to manage their personal data improves accuracy and reduces the workload of the HR team.
- Maintaining all employee information in a single software simplifies reporting for decision-makers and helps support your compliance strategy.
- If your organization wants to grow, using a self-onboarding tool makes it easy for new employees to get set up in the system so they can hit the ground running sooner.
Graeter’s is a fourth-generation, family-owned company known for its premium ice cream. With approximately 2,000 employees, two manufacturing facilities, a distribution center and 58 retail locations across five states, the organization has built a strong reputation rooted in culture, craftsmanship and customer experience.
Before implementing Paycom, Graeter’s relied heavily on paper-based processes that were time-consuming and prone to errors. Payroll required significant manual effort, including printing and collecting signed time sheets, and extracting data from systems often took hours. The onboarding experience was inefficient and difficult to navigate, which created challenges for both employees and management.
Managing compliance was also a major concern. With a large portion of the workforce made up of minors, Graeter’s needed a system that could effectively handle required labor documentation. During a Department of Labor audit, it took nearly a month to gather the necessary information, highlighting the need for a more efficient solution.
After transitioning to Paycom, Graeter’s experienced a significant shift in how it manages HR and payroll operations. The implementation process was seamless, and tasks that once took weeks or hours can now be completed in minutes. In subsequent audits, the organization was able to quickly access and deliver required information without delays.
Paycom’s mobile-first technology has transformed the onboarding experience, allowing employees to complete all required documentation through the app. This streamlined approach ensures that everything is accessible in one place and reduces administrative burden for HR teams.
Payroll has also become more efficient and accurate with the introduction of Beti®, Paycom’s automated payroll experience. Employees can review and approve their timecards and paychecks directly through the app, and Beti guides employees to find and fix errors before payroll is finalized. Adoption has been strong, with employees quickly engaging with the software after receiving payroll notifications.
With Paycom, Graeter’s has achieved full employee usage across the organization. Managers are able to focus more on running the business rather than managing administrative tasks, while employees have greater ownership over their personal data and payroll information.
The software also simplifies access to critical information, including corrective actions, minor labor documentation and Form I-9s. Everything is centralized and easily accessible, allowing teams to operate more efficiently and remain compliant.
Paycom has also created greater consistency across the organization by providing a single software that employees can use across different roles and departments, from retail locations to manufacturing operations.
Overall, Paycom has simplified HR and payroll processes, reduced administrative workload and improved the employee experience. With a strong implementation experience and ongoing support, Graeter’s views Paycom as a trusted provider that has made day-to-day operations significantly easier.
Frequently asked questions
Learn more about how Paycom helped Graeter’s
Graeter’s is a family-owned ice cream company with multiple retail locations, manufacturing facilities and a large workforce spanning several states.
Graeter’s needed technology to replace paper-based processes and improve efficiency in payroll, onboarding and compliance management.
The company dealt with time-consuming manual payroll processes, inefficient onboarding and difficulty managing compliance documentation, especially during audits.
Paycom streamlined onboarding by moving the process into a mobile app, allowing employees to complete documentation quickly and efficiently.
Paycom reduced manual processes and allowed payroll verification through Beti, helping prevent errors and streamline payroll processing.
Beti allows employees to review and approve their own payroll information, which increases accuracy and reduces the need for corrections.
Paycom centralizes and simplifies access to compliance-related documents, such as minor labor records and Form I-9s, making audits faster and easier to manage.
Paycom has reduced administrative workload, improved efficiency and allowed managers to focus more on running the business rather than managing HR tasks.
Yes, Graeter’s has achieved full employee usage of Paycom, creating consistency across all areas of the business.