Peak Performance: How Implementing Paycom Empowered an Athletic Facility to Maximize Its Potential
When The St. James’ old tech blocked it from its goals, complicated processes and saddled its HR team with limited support, switching to Paycom empowered the athletic facility to automate recurring tasks and decisions while maximizing its revenue.
Paycom helped ensure this premier sports complex has the ability to open new locations, overcome bad data and keep making impressive gains.
OVER 1,000
employees
Virginia
headquarters
95% FASTER
payroll processing
OVER 1,000
employees
Virginia
headquarters
95% FASTER
payroll processing
Key takeaways
- Paycom allowed The St. James to accelerate hiring and onboarding by 75%.
- With the help of Paycom’s reporting tools and single source of truth, The St. James responds to compliance audits 50% faster.
- Using IWantTM, Paycom’s command-driven AI engine, The St. James’ managers save 10 hours each month.
- With dedicated specialists who feel like a true part of its team, The St. James enjoys 67% faster client support.
The St. James is a large sports, wellness and entertainment destination that serves a diverse community through more than 21 sports programs and a wide range of offerings, including restaurants, retail, recovery services and family entertainment. With more than 1,000 active team members across approximately 30 departments, the organization operates in a fast-paced environment that requires efficient workforce management and scalable HR processes.
The organization experiences significant seasonal hiring demands, bringing on hundreds of new employees during peak periods. To maintain exceptional guest experiences while meeting business goals, The St. James must be able to recruit, onboard and manage employees efficiently while maintaining visibility across the workforce.
Before implementing Paycom, The St. James faced challenges with disconnected systems and limited integration between HR processes. Recruiting, labor management and payroll functions operated separately, creating inefficiencies and making it difficult to ensure information remained consistent across systems. Managers often lacked the visibility needed to make informed decisions, while delays in payroll support and system administration created additional frustration.
After switching to Paycom, The St. James experienced a dramatically different implementation process. Paycom’s implementation team worked closely with the organization to understand its unique workforce needs and operational requirements. The dedicated support provided throughout implementation helped create a strategic partnership focused on long-term success rather than simply deploying software.
One of the most significant benefits has been the automation made possible through Paycom’s single-database architecture. Information entered into one area of the system automatically flows throughout the platform, eliminating duplicate data entry and reducing administrative work. Hiring managers no longer need to manually transfer information between recruiting and onboarding systems, allowing employees to move through the hiring process more efficiently.
The impact on hiring and onboarding has been substantial. By connecting recruiting and onboarding workflows, The St. James has been able to hire and onboard employees significantly faster while improving the overall experience for both managers and candidates. This efficiency is particularly important during peak hiring seasons when large numbers of employees must be onboarded quickly.
Payroll processing has also improved considerably. Previously, payroll-related issues could take days to resolve, creating delays and frustration. With Paycom, payroll processes are streamlined and integrated with workforce data, reducing the time required to complete payroll and allowing teams to focus on more strategic priorities.
Automated payroll through Beti® increases transparency and accuracy by allowing employees to review their paychecks before payroll is finalized. This helps ensure employees are paid correctly and builds greater trust throughout the organization.
The St. James has also leveraged IWant, Paycom’s command-driven AI engine, to help employees quickly find answers to common questions. By providing immediate access to information, IWant reduces the amount of time spent searching for answers and improves efficiency across teams.
Overall, Paycom has helped The St. James improve visibility, build trust throughout the organization, optimize labor spending and streamline workforce management. By automating routine processes and centralizing workforce data, Paycom supports continued growth while helping the organization operate more efficiently.
Frequently asked questions
Learn more about how Paycom helped The St. James
The St. James is a sports, wellness and entertainment destination that offers more than 21 sports programs along with hospitality, retail and family-focused experiences.
The organization wanted to replace disconnected systems with a single, automated software that could improve workforce management, hiring, onboarding and payroll efficiency.
The organization struggled with disconnected systems, limited integration between HR functions, reduced visibility and delays in payroll-related processes.
Paycom connects recruiting and onboarding workflows, eliminating duplicate data entry and helping The St. James hire and onboard employees much faster.
A single database allows workforce information to automatically flow throughout the software, reducing manual work and improving data accuracy.
By integrating payroll with workforce data and automating processes, Paycom significantly reduces the time and effort required to complete payroll tasks.
Beti is Paycom’s automated payroll experience that allows employees to review their paychecks before payroll is finalized, helping improve accuracy and transparency.
IWant is Paycom’s command-driven AI engine that provides instant answers to employee questions, helping users quickly find information and saving valuable time.
Paycom has helped optimize labor spending, improve operational efficiency, increase transparency and support the organization’s continued growth.
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