Built for Hospitality: How Paycom Simplified and Automated HR and Payroll for a Hotel Operator
Paycom helped Shamin Hotels eliminate multiple, separate HR and payroll systems and accelerate hiring, allowing the organization to focus on growing and delivering the best possible experience to its guests.
With Paycom’s full-solution automation and single-database software, Shamin Hotels’ HR team can accomplish in hours what used to take it weeks.
OVER 3,000
associates
Virginia
headquarters
3 hours
saved per day with IWant™
OVER 3,000
associates
Virginia
headquarters
3 hours
saved per day with IWant™
Key takeaways
- Paycom’s single-database software reduced payroll processing time by 85%.
- Using IWant, Paycom’s command-driven AI engine, Shamin Hotels’ executive team can save three hours a day by not having to navigate for data.
- Paycom’s easy-to-use, fully mobile self-service app allows operations to move 25% faster.
- Because Paycom operates in a single database with no APIs or integrations, Shamin Hotels’ admins save 20 hours monthly through automated reporting.
Shamin Hotels is a hospitality company operating approximately 72 locations under major brands such as Marriott, Hyatt, IHG and Hilton. With around 3,700 employees, the organization supports a fast-paced, service-driven environment where delivering exceptional guest experiences depends on having the right people in place.
In hospitality, recruiting, onboarding and retaining talented employees is critical, especially in an industry with high seasonality and constant workforce changes. Shamin Hotels must ensure compliance and consistency across a large and frequently changing employee base, making efficient HR processes essential to maintaining operations and service quality.
Before implementing Paycom, Shamin Hotels relied on multiple disconnected systems to manage HR processes. With information spread across several platforms, it was difficult to enforce consistent workflows and maintain data accuracy. Errors in processes such as Form I-9 documentation created additional work and delays, while the lack of system guardrails allowed steps to be skipped, increasing compliance risk.
Payroll processing and HR administration were also time-consuming. Teams spent hours verifying data across systems, and inefficiencies resulted in lost productivity and increased operational costs. The lack of a unified system made it difficult to manage reporting and gain clear visibility into workforce data.
After adopting Paycom, Shamin Hotels transitioned to a single, centralized software that streamlined HR and payroll operations. With all employee data stored in one database, the organization improved accuracy, simplified reporting and reduced the time required to complete key processes.
Paycom also supports the mobile needs of hospitality employees, allowing them to manage their payroll data and personal information directly. This employee self-service model increases accountability, improves accuracy and enhances the overall employee experience.
The impact on payroll and HR efficiency has been significant. Payroll processing time has been reduced substantially, and tasks that previously required extensive manual effort can now be completed much more quickly. Job changes, promotions and transfers are guided through structured workflows, reducing turnaround times from weeks to just a matter of hours.
Hiring and onboarding have also improved. Shamin Hotels can now hire employees quickly after interviews, helping ensure that locations are adequately staffed to meet guest needs. Tools like IWant, Paycom’s command-driven AI engine, provide instant access to information, allowing executives and managers to make faster, data-driven decisions.
With Paycom, Shamin Hotels has seen improvements in hiring, internal mobility, benefits management and workforce data accuracy. The software has allowed the organization to reduce human error, improve operational efficiency and better support both employees and guests. Overall, Paycom has transformed HR operations at Shamin Hotels by providing full-solution automation, driving scalability and supporting the company’s continued growth in a dynamic hospitality environment.
Frequently asked questions
Learn more about how Paycom helped Shamin Hotels
Shamin Hotels operates a portfolio of hospitality properties across multiple national brands, serving guests through a large and diverse workforce.
The company needed a single software to replace multiple disconnected HR platforms and improve efficiency, compliance and scalability.
The organization struggled with fragmented systems, data inaccuracies, compliance risks and time-consuming payroll and HR processes.
Paycom significantly reduced payroll processing time by centralizing data and eliminating the need to verify information across multiple systems.
Paycom speeds up hiring and onboarding by streamlining workflows and allowing employees to be onboarded quickly after interviews.
By providing structured workflows and centralized data, Paycom helps reduce errors and ensures that compliance requirements are met.
Employees can manage their own payroll and personal data, increasing accountability and reducing administrative workload for HR teams.
IWant is Paycom’s command-driven AI engine that provides quick access to information, helping leaders make faster and more informed decisions.
Paycom has improved efficiency across HR functions, reduced errors and allowed the organization to scale operations more effectively.