Paycom x Dominion Care: How a Health Care Provider Accelerated Its Growth by Switching Back to Paycom
For Dominion Care, switching back to Paycom meant the healthcare provider could focus on serving patients and the community — not wrestling with hard-to-use systems. With Paycom’s full-solution automation, Dominion Care was able to hire employees in record time and turn its sights on opening even more locations across Virginia.
495
employees
Richmond, Virginia
headquarters
Saved $190K+
in four months through employee usage of Paycom
495
employees
Richmond, Virginia
headquarters
Saved $190K+
in four months through employee usage of Paycom
Key takeaways
- Dominion Care saved more than $190K within four months of switching back to Paycom.
- Empowering healthcare employees with an easy-to-use self-service app let them invest their time where it matters most: supporting patients.
- Our full-solution automation allowed Dominion Care’s recruiters to cut the steps needed for hiring by 50%.
- By freeing HR from struggling with its previous provider's segmented systems, Dominion Care could prioritize growth and expansion.
This healthcare provider operates in the mental health field, where supporting both patients and providers is critical to delivering high-quality care. The organization prioritizes ensuring that providers can focus on patient outcomes without being burdened by administrative challenges or inefficient systems.
Before returning to Paycom, the organization transitioned to another provider, which introduced several operational challenges. Processes were not automated, and many workflows required manual workarounds, such as tracking data in spreadsheets. This created inefficiencies across HR and payroll, as well as challenges in maintaining accurate and accessible records.
Compliance and tracking were also difficult to manage. The organization lacked a centralized way to track important information, such as employee licenses, which became especially problematic during audits. Recruiting workflows were fragmented, requiring multiple spreadsheets to track candidates through the hiring process, resulting in a lack of visibility and increased administrative effort.
Payroll processing was particularly time-consuming, often requiring multiple days of work and even weekend hours to complete. The lack of integration across systems made it difficult to streamline operations or improve efficiency.
After switching back to Paycom, the organization experienced a significant improvement in transparency, automation and usability. Employee adoption quickly increased, with most employees actively using the software. Timekeeping became more transparent, allowing employees to view how their hours were calculated, including pay differentials and earnings, which helped build trust and reduce payroll discrepancies.
Payroll processing time was dramatically reduced, going from several days of work to just a few hours. This efficiency allowed HR teams to reallocate time toward more strategic initiatives rather than administrative tasks.
Recruiting and hiring workflows also became more efficient. What was previously a highly fragmented process was streamlined into a more cohesive software, reducing the number of steps required to move candidates from application to offer and improving overall visibility for hiring teams.
Paycom also provided a high level of support, with dedicated specialists who understood the organization’s needs and industry requirements. This support helped ensure a smooth transition and ongoing success with the technology.
With increased transparency and automation in a single database, the organization is better positioned to support growth in a competitive healthcare environment. Paycom allows teams to operate more efficiently, focus on patient care and continue scaling the business while maintaining high standards of service.
Frequently asked questions
Learn more about how Paycom helped Dominion Care
The organization is a healthcare provider in the mental health field focused on delivering quality care while supporting its workforce.
The organization experienced inefficiencies, lack of automation and limited transparency with another provider and returned to Paycom for a more streamlined software.
The provider dealt with manual processes, fragmented workflows, difficulty tracking employee data and time-consuming payroll and recruiting tasks.
Paycom reduced payroll processing time from several days to just a few hours while improving accuracy and transparency.
Employees can view detailed timecard calculations, including pay differentials and earnings, which helps them understand their pay and identify issues early.
Paycom streamlined the hiring process by reducing the number of steps required and providing better visibility into candidate progress.
Paycom provides a centralized software for tracking important employee information, making it easier to manage audits and maintain accurate records.
The organization achieved high employee usage, indicating strong adoption and engagement with the technology.
By automating administrative tasks and improving efficiency, Paycom allows organizations to focus on patient care and scale operations more effectively.